Professional Support Services

This page outlines the support services provided for TimeSheet Professional supplied by Deepak Sareen Associates. Deepak Sareen provides these services working with its sister company, Sareen Software Ltd.

TimeSheet Professional Support and Maintenance

If you have any questions on the annual maintenance and support plans available, please contact our sales team on +44 (0) 20 8423 8855 or email sales@dsareen.com . For information on any of our services please call on +44 (0) 20 8423 8855 or email services@dsareen.com .

We also provide legacy support for Sage TimeSheet and Best TimeSheet Professional software.

The following tools are provided to help you get the most out of TimeSheet Professional:

TimeSheet Professional Email Support

Support is available by email to TimeSheet Professional customers with current support contracts. Email the TimeSheet Professional support team at tspsupport@dsareen.com.

TimeSheet Professional Telephone Support

Support is provided by telephone to TimeSheet Professional customers with current support contracts, between the hours of 9:15am and 12:45pm and 2:15pm and 5:15pm Monday to Thursday and 9:15am and 12:45pm and 2:15pm and 4:45pm on Friday, UK standard time, and with the exception of public holidays. Call the TimeSheet Professional support team on +44 (0) 20 8423 8855.

TimeSheet Professional Online Support

Online Support is provided using Citrix’s Go To Assist. Go To Assist provides a secure environment within which you can provide consent for us to view and also to take control of your desktops and servers.

Go To Assist allows you to show us any issues that you are experiencing quickly and easily and us to diagnose and then resolve issues more quickly and easily.

We also use Go To Assist to deliver Usability Support and for providing Professional Services and Training remotely.

Visit www.gotoassist.com to find out more about Go To Assist.

Insperity TimeSheet Professional Current version – 2013